THE INFLUENCE OF EMOTIONAL INTELLIGENCE, COMPETENCE AND COMMUNICATION ON EMPLOYEE PERFORMANCE (STUDY AT PT. TASPEN (PERSERO) MAIN BRANCH OFFICE (KCU) SEMARANG)
Keywords:
Emotional Intelligence, Competence, Communication, Employee PerformanceAbstract
Every organization has its own assets, which consist of two main components, one of which is labor (employees). Employees with knowledge and skills do not guarantee organizational success. The good decisions they use and apply knowledge and skills in doing jobs that make a difference. The difference comes from the results of employee performance. Employee performance is interpreted as a task call, where employees work in accordance with the organization's work program in order to achieve the vision, mission and goals of the organization. Many factors affect employee performance including emotional intelligence, competence, and communication. This study aims to analyze the effect of emotional intelligence, competence and communication on employee performance. The research sample was collected using a questionnaire to the employees of PT. Taspen (Persero) Semarang, Jl. MT. Haryono 892-894, Semarang, totaling 69 people. The sampling technique uses a non-random total sampling technique. And analyzed using structural equation model analysis (SEM). The results of the analysis show that: Emotional Intelligence, Competence, Communication have a positive and significant effect on Employee Performance.
References
As’ad Ajmal. (2018). Pengaruh Perencanaan Kerja dan Komunikasi Terhadap Kinerja Karyawan. Jurnal Ilmu Ekonomi, 1(1), 165–182.
Ashforth & Humphrey. (1995). Emotion in the Workplace: A Reappraisal. Human Relations, 48(2), 97–125. https://doi.org/10.1177/001872679504800201
Bangun Wilson. (2012). Manajemen Sumber Daya Manusia. Erlangga : Jakarta.
Becker, B. E., Hunselid, M. A., & Ulrich, D. (2001). The HR Scorecard : Linking People, Strategy, And Performance. Boston, Massachucetts: Harvard Business School Press.
Boxall & Purcell. (2011). Strategy And Human Resource Management (Third Edit). Basingstoke : Palgrave Macmillan.
Budhiningtias. (2011). Pengaruh Kompetensi Terhadap Kinerja Karyawan (Survei Pada Pt. Frisian Flag Indonesia Wilayah Jawa Barat). Majalah Ilmiah UNIKOM, 7(2), 249–267.
Chew et al. (2013). Emotional intelligence and academic performance in first and final year medical students: A cross-sectional study. BMC Medical Education, 13(1). https://doi.org/10.1186/1472-6920-13-44
Diamantidis & Chatzoglou. (2019). Factors affecting employee performance: an empirical approach. International Journal of Productivity and Performance Management, 68(1), 171–193. https://doi.org/10.1108/IJPPM-01-2018-0012
Dulewicz & Higgs. (2000). Emotional intelligence asasdfsadfsfsdasg. Imagination, Cognition and Personality, 15(4), 341–372. http://dmcodyssey.org/
Esthi. (2021). Effect of compensation, work environment and communication on employee performance in ud. djaya listrik and material. Forum Ekonomi, 23(1), 145–154. http://journal.feb.unmul.ac.id/index.php/FORUMEKONOMI.
Ferdinand. (2014). Metode Penelitian Manajemen. Universitas Diponegoro.
Gunavathy & Ayswarya. (2011). Emotional Intelligence And Job Satisfaction As Correlates Of Job Performance - A Study Among Women Employed In The Indian Software Industry. Paradigm, 15(1–2), 58–65. https://doi.org/10.1177/0971890720110109
Hashim et al. (2014). Competence, performance and trainability of older workers of higher educational institutions in Malaysia. Employee Relations, 36(1), 82–106. https://doi.org/10.1108/ER-04-2012-0031
iIsmail & Abidin. (2010). Impact of workers’ competence on their performance in the Malaysian private service sector. 2(2), 25–36.
Kalogiannidis. (2020). Impact of Effective Business Communication on Employee Performance. European Journal of Business and Management Research, 5(6), 1–6. https://doi.org/10.24018/ejbmr.2020.5.6.631
Kambiz & Majid. (2013). A survey on impact of emotional intelligence, organizational citizenship behaviors and job satisfaction on employees’ performance in Iranian hotel industry. Management Science Letters, 3, 1395–1402. https://doi.org/10.5267/j.msl.2013.04.010
Mahmud & Schölmerich. (2011). Acculturation and Life Satisfaction: Immigrants in Germany. Journal of Psychology Research, 1(4), 278–286. https://doi.org/10.17265/2159-5542/2011.04.009
Munthe et al. (2017). Pengaruh Komunikasi Internal Terhadap Kinerja Karyawan. Jurnal Riset Bisnis Dan Investasi, 3(1), 86–97.
Nguyen et al. (2015). Would Better Earning, Work Environment, and Promotion Opportunities Increase Employee Performance? An Investigation in State and Other Sectors in Vietnam. Public Organization Review, 15(4), 565–579. https://doi.org/10.1007/s11115-014-0289-4.
Nicola et al. (1998). Development and validation of a measure of emotional intelligence. Personality and Individual Differences, 25(2), 167–177. https://doi.org/10.1016/S0191-8869(98)00001-4
Priti & Das. (2010). Relevance of emotional intelligence for effective job performance: An empirical study. Vikalpa, 35(1), 53–61. https://doi.org/10.1177/0256090920100104
Rexhepi & Berisa. (2017). The Effect Of Emotional Intelligence In Employees Performance. International Journal of Business and Gloablization, 18(4), 467–479.
Rialmi & Morsen. (2020). Pengaruh Komunikasi Terhadap Kinerja Karyawan PT. Utama Metal Abadi. Jenius (Jurnal Ilmiah Manajemen Sumber Daya Manusia), 3(2).
Saban et al. (2020). Impact Of Islamic Work Ethics, Competencies, Compensation, Work Culture On Job Satisfaction And Employee Performance: The Case Of Four Star Hotels. European Journal of Business and Management Research, 5(1), 1–8. https://doi.org/10.24018/ejbmr.2020.5.1.181
Sendawula, K., Nakyejwe Kimuli, S., Bananuka, J., & Najjemba Muganga, G. (2018). Training, employee engagement and employee performance: Evidence from Uganda’s health sector. Cogent Business and Management, 5(1), 1–12. https://doi.org/10.1080/23311975.2018.1470891
Sugiyono. (2012). Metode Penelitian Kuantitatif, Kualitatif dan R & D.Bandung:Alfabeta. Metode Penelitian Kuantitatif, Kualitatif Dan R & D.Bandung:Alfabeta. https://doi.org/10.1017/CBO9781107415324.004
Wahyudi. (2018). The Influence Of Emotional Intelligence, Competence And Work Environment On Teacher Performance Of SMP Kemala Bhayangkari Jakarta. Economic, Accounting, Management and Bussiness, 1(2), 1–23.
Waldan. (2020). The Effect of Leader Support and Competence to the Organizational Commitments on Employees Performance of Human Resources Development Agency in West Kalimantan. Jurnal Ekonomi Bisnis Dan Kewirausahaan, 9(1), 31. https://doi.org/10.26418/jebik.v9i1.33150
